Frequently Asked Questions

Start with the free initial assessment. We look at your skin and propose a plan based on what you want to change.

If you would like a deeper analysis, the Comprehensive Skin Assessment (about 30 minutes, CHF 250) adds an in-depth treatment plan. The fee is credited when you book a treatment within 30 days of the assessment.

The Préime Skin Analyser (CHF 100) is an optional device-based scan that gives an objective baseline (hydration, pores, pigmentation, redness, texture) and can be repeated to track progress.

We work with three energy-based devices:

• Candela Nordlys: SWT IPL (filtered pulsed light) for post-inflammatory pigmentation, uneven skin tone, redness and couperose-type dilated capillaries, non-ablative fractional laser (NAFL, 1550 nm and 1940 nm) for resurfacing and scar texture
• Candela Matrix: radiofrequency, controlled heat at depth and independent of melanin. Sublime for tightening with no downtime, Sublative RF for acne scars, enlarged pores and fine lines
• Préime DermaFacial: radiofrequency, micro-current and ultrasound, combined with hydradermabrasion

Microneedling is a purely mechanical method for texture and overall skin quality at needle depths of up to 0.5 mm. On the scalp we use it as Hair Growth Microneedling for thinning hair.

No. There is no ablative device at the centre: no CO₂, no Er:YAG. Our laser resurfacing is non-ablative and fractional only. We work with the Nordlys NAFL applicators at 1550 nm and 1940 nm. In Switzerland, ablative lasers are reserved for physicians. Non-ablative fractional systems are not.

An ablative laser removes the upper skin layers. A non-ablative fractional laser heats microscopic columns and leaves the surface between them closed. The correction comes from a planned series of sessions.

No. We treat cosmetic concerns only, within the scope of our O-NIRSA certificates of competence (V-NISSG Sachkundenachweise).

We do not diagnose. Anything that could require medical evaluation we do not treat: unusual pigmented lesions, active skin conditions or unclear skin changes. We refer you to a medical doctor.

Under V-NISSG, the following skin conditions are reserved for physicians:

• actinic and seborrhoeic keratoses
• age spots
• angiomas and haemangiomas larger than 3 mm
• dermatitis and eczema
• warts and genital warts
• fibromas
• port-wine stains
• keloids
• melasma
• psoriasis
• syringomas
• sebaceous hyperplasia
• varicose and spider veins
• vitiligo
• xanthelasma

Moles (melanocytic naevi) may not be treated with laser or IPL for cosmetic purposes.

When in doubt, medical assessment comes first.

No. We do not treat the eye area. Eyelids and the immediate orbital rim are reserved for physicians.

Facial treatments stop short of that zone. In line with the Swiss Ordinance on Non-Ionising Radiation and Sound (O-NIRSA / V-NISSG), energy-based treatments keep a safety distance of more than 10 mm from the eye.

The initial assessment records which areas are treated and which are not.

No. We do not remove tattoos or permanent make-up, with laser or with IPL.

In Switzerland, tattoo removal with IPL is prohibited, and removal on the eyelids or near the eyes is reserved for physicians.

For tattoo removal we recommend a picosecond laser such as the Candela PicoWay®. In our multi-year international practice, it gives the best results.

Skin tone matters because laser and IPL devices target pigment in the skin. The wrong wavelength on darker phototypes (Fitzpatrick IV–VI) can cause burns or post-inflammatory pigmentation (dark marks left after the skin is irritated).

The Candela Nordlys is suitable for most lighter phototypes (Fitzpatrick I–III), with adjusted settings for type IV. For darker phototypes we generally avoid IPL and recommend microneedling, DermaFacial or radiofrequency (Candela Matrix) instead. These work independently of melanin.

Your phototype is assessed at your first appointment before any laser or IPL session is planned.

No. Tanned or recently sun-exposed skin cannot be treated with laser or IPL. The risk of pigment change is too high. We ask for 2–4 weeks without sun, solarium or self-tanner before each session, and 4 weeks afterwards. Facials and microneedling are less restrictive but still benefit from rested skin.

The only laser we use on scars is the non-ablative fractional laser (NAFL) on the Candela Nordlys, with two applicators at 1550 nm and 1940 nm.

For acne scarring we may add Sublative RF on the Candela Matrix, or microneedling for scar texture. Neither is a laser. Sublative RF is fractional radiofrequency, microneedling a fine needle device.

Scar work usually runs as a series of three or more sessions, 4–6 weeks apart. The exact number depends on the applicator and the scar. Whether a scar is suitable for non-ablative treatment is determined during the assessment.

Hair Growth Microneedling applies the same microneedling principle on the scalp, combined with a ready-made topical serum (PDRN, optional Bio-Exosomes) selected for your scalp.

Typically 4–6 sessions spaced 2–4 weeks apart, with maintenance afterwards. It is designed as cosmetic support for hair that looks thinner or weakened, for adults of all genders.

DermaFacial and gentle facials need neither numbing nor cooling. IPL feels like a brief rubber-band snap with each pulse. Fractional laser is more intense. The Nordlys integrated cooling and a cooling cream before the session keep the sensation tolerable. Microneedling at these depths is well tolerated. For sensitive areas we cool more. With Matrix radiofrequency you feel controlled warmth, and with Sublative RF brief pinpoint impulses.

We do not use anaesthetic creams. If it becomes too uncomfortable, we adjust the settings.

Plan for:

• DermaFacial: 45–60 minutes
• IPL: 30–45 minutes
• Fractional laser: 60–90 minutes, including preparation and cooling
• Microneedling: 15–20 minutes of treatment, plus cooling before the session
• Matrix radiofrequency: 20–45 minutes, depending on the applicator
• Hair Growth Microneedling: 10 minutes of treatment, allow 20
• Préime Skin Analyser: 15–20 minutes
• Comprehensive Skin Assessment: 30 minutes

The first appointment is longer because it begins with a skin assessment. Specific timings are confirmed when you book.

• Facials and DermaFacial: same-day hydration and clarity, improving further over 48–72 hours. Texture and tone across a series of typically 4–6 sessions spaced 2–4 weeks apart, then monthly maintenance
• IPL: response of post-inflammatory pigmentation and redness over 1–2 weeks
• Microneedling: initial changes at 2–4 weeks, building over about 3 months across a series of 3–6 sessions as collagen remodels
• Hair Growth Microneedling: 4–6 sessions spaced 2–4 weeks apart, cosmetic changes in how full the hair appears over 4–8 weeks
• Matrix radiofrequency: an initial tightening effect is often visible right away, new collagen builds over 4–12 weeks

Specific timelines depend on skin type and the treatment plan agreed at your assessment.

Most plans do.

Order and spacing matter. For example, IPL first to settle post-inflammatory pigmentation, then microneedling for texture, with DermaFacial sessions in between to maintain hydration.

We map the sequence during your assessment based on what you want to address and how your skin responds.

Schaffhauserstrasse 131, 4th floor, 8152 Glattbrugg. The building is a short walk from Glattbrugg train station.

There are three parking spaces behind the building, marked "PRIVAT", shared with the other tenants. Further parking is available at the nearby Denner, Coop and Migros supermarkets by the roundabout, a short walk away. Zurich Airport is about 7 minutes away by bus (lines 759/768, 2 stops).

English and Serbian fluently, German at a conversational level. Please tell us your preferred language when booking and we will plan accordingly. Formal and legal correspondence is handled in writing, in German or English only.

All treatments are performed personally by Branislav Lukić, with 12 years of hands-on experience. He holds the O-NIRSA certificates of competence (V-NISSG Sachkundenachweise) required for cosmetic laser, IPL and energy-based treatments.

One practitioner plans the treatment, performs the session and reviews the results. There is no rotation and no delegation. His training, congress work and Key Opinion Leader role are on the About Us page.

We work with Candela platforms, a US manufacturer whose laser and energy-based systems have been in professional use worldwide for decades: the Nordlys for laser and IPL, the Matrix for radiofrequency. Both come from the official Swiss distributor, with manufacturer service and original applicators.

Branislav Lukić has worked with these platforms internationally for over seven years, as a trainer for Candela. The Candela Matrix he used abroad for three years before it reached Switzerland; ours is the first and, so far, the only one in the country. He knows each applicator in detail and which settings suit which skin. Your session runs on parameters chosen for your skin, within the manufacturer's protocols and safety limits, not on a preset programme.

Our centre is open to all adults, regardless of gender, gender identity, sexual orientation, background or skin type. The treatment follows your skin and your goals.

We do not treat anyone under 18 with Candela Nordlys (laser, IPL) or Candela Matrix (radiofrequency). The manufacturers of these devices exclude use on people under 18.

Préime DermaFacial is possible for under-18s in individual cases: after an assessment at the centre, in the presence of, and with the written consent of, a parent or legal guardian. We do not use the microcurrent, radiofrequency and ultrasound steps (MicroT, Collagen+, UltraB) on anyone under 18. The manufacturer excludes them. The same limits apply as for adults: anything that needs medical assessment belongs with a doctor.

The centre is on the 4th floor and accessible by lift from the ground floor. The treatment rooms and waiting area are step-free once inside. Please let us know in advance if you need additional support and we will plan the visit with you.

We process only the data needed to plan and deliver your treatments safely: contact details and an operational treatment record (treatments performed, device settings, products, date, practitioner). We do not share this data with third parties for marketing. Full details are in our Privacy policy.

Treatments are by appointment only. There are no fixed opening hours. All appointments take place at our centre in Glattbrugg.

Branislav Lukić regularly attends international congresses and gives lectures and workshops for aesthetic professionals, and our schedule is built around that. Appointments are typically arranged about two weeks in advance.

Out of respect for the privacy of other clients, it is best to come on your own. The waiting area is small (it seats no more than six), so please come without children, pets or anyone accompanying you.

We keep the rooms calm during treatments. Please switch phones to silent on arrival and avoid games, music or videos with audible sound while you wait. Short calls are best taken in the hallway.

Out of respect for our neighbours in the building, please keep voices low in the common areas as well.

Yes. Drinking water and coffee are available in the waiting area. Please help yourself.

During the active laser passes, everyone present wears certified protective eyewear and the waiting-area door is briefly closed.

All microneedling needle cartridges and any instrument that comes into contact with the skin are single-use and disposed of after each session. Treatment surfaces and laser handpieces are disinfected between every appointment, and linens are changed for each client.

We ask you not to take photos or video in the centre and waiting area. Other clients are present and have a right to privacy during their visit. If you would like a photo of your own result or the space, please ask us and we will take it for you.

Best by WhatsApp message or email. Phone is also possible. Current contact details are on the Contact page. The first assessment takes place during your first appointment at the centre; there is no separate consultation call beforehand.

Appointments can be cancelled or rescheduled free of charge up to 24 hours in advance. Cancellations within 24 hours may incur a fee of up to 50 % of the service price. No-shows may be charged up to CHF 80.

Email is our official channel for cancellations. SMS or WhatsApp are accepted as a courtesy and are only effective once confirmed by us. To reschedule, use the same channel you used to book. We will offer the next available slot that fits your treatment plan. Full terms are in our Terms & Conditions.

If you arrive late, you may need to wait until a gap opens in the schedule. Out of respect for other clients we cannot run over into the next appointment. In some cases we may need to reschedule. A quick message on the way helps us adjust where possible.

No. We do not request deposits for single appointments. We do ask for cancellations or rescheduling with at least 24 hours' notice (see our cancellation policy).

No. Treatments are by appointment only. Our customers usually wait one to two weeks for a slot, and taking walk-ins ahead of them would not be fair. Every treatment also needs preparation time, single-use materials and a clean setup. Please contact us in advance to book.

All prices are per session and published per treatment. For multi-session series we confirm the total at your initial assessment so you know the full cost upfront.

There is no multi-session discount. Nothing is discounted by volume.

Electronic payment (bank card or TWINT) is preferred. We accept cash as well. All payments are settled in Swiss Francs (CHF) only.

Yes. All prices include Swiss VAT at 8.1 %. The receipt itemises the VAT portion.

Our treatments are aesthetic and cosmetic, not medical. Cosmetic treatments are not covered by Swiss health insurance, neither by basic insurance (KVG) nor by supplementary policies.

We do not bill health insurers and do not clarify coverage on your behalf.

Payment is settled on site after the treatment. You receive an itemised receipt for your records.

If your concern needs medical assessment, a physician is the right place to start. That includes any question about cost coverage.

We stock the skincare and aftercare products that we use in our treatments, and we only suggest what fits your skin and the treatment plan we agree on.

There is no obligation to purchase. If you prefer to source the same actives elsewhere, please bring your current products or photos of the labels so we can check that they fit the treatment plan.

We cannot guarantee results. How the skin responds depends on skin type, baseline condition, lifestyle and aftercare.

Completed sessions are not refunded. If a series is interrupted from our side, the unused sessions are credited or refunded.

Concerns about an in-progress series are reviewed in a follow-up assessment and the plan is adjusted at no additional cost.

We do not sell gift vouchers to the public. Every treatment begins with an individual skin assessment, and not every treatment suits every person. Committing a recipient to a specific treatment in advance would bypass that step. We do issue vouchers for existing clients on special occasions. Ask us if you have one in mind.

In the week before laser, IPL or microneedling, pause:

• retinoids
• AHA and BHA exfoliants
• vitamin C serums

Avoid direct sun exposure and self-tanner for 2–4 weeks.

Skip waxing and depilatory creams 48 hours before. Shaving is fine. Arrive well hydrated. Clean skin without makeup is ideal.

Please tell us about anticoagulants, recent isotretinoin (within the last 6–12 months), current antibiotics, active cold sores or acne flare-ups, and any photosensitising medication (e.g. certain antibiotics, diuretics or antidepressants).

Please also mention any known allergies, for example to skincare ingredients or latex.

None of these are automatic exclusions. They affect how we plan the treatment. We do not answer medical questions about your medication. Please clarify those with your physician.

Just yourself and clean skin. Please avoid heavy makeup on arrival. The face is cleansed thoroughly before every treatment in any case. If you would like us to look at your current skincare, please bring the products with you, or photos of the labels.

Wear comfortable clothing. For facial treatments we secure your hair and protect your shoulders. For laser and IPL appointments on the face, please come with glasses rather than contact lenses. You wear eye protection during the session, and lenses are removed beforehand.

During pregnancy and breastfeeding we do not perform laser, IPL, radiofrequency (Matrix) or microneedling. Gentle facials and DermaFacial cleansing remain available with adjusted product selection. Please mention pregnancy or breastfeeding when booking so we can plan accordingly.

A fine needle device creates a controlled grid of micro-channels in the upper skin layers (Préime NanoTap or SkinPen, depending on skin and treatment zone). As a non-medical centre we work at needle depths of up to 0.5 mm. The skin reads this controlled stimulus as a signal to rebuild and produces collagen and elastin over the following weeks.

While the micro-channels are open, we apply ready-made topical actives (PDRN, optional Bio-Exosomes) to the skin. The effect of each session builds over 8–12 weeks.

Laser treatment works on the principle of selective light absorption. A precise wavelength of light is absorbed by a specific target in the skin (pigment, blood vessels, water) and converted into heat. The surrounding tissue is spared.

On the Candela Nordlys we use SWT IPL, a filtered broad spectrum, for post-inflammatory pigmentation, uneven skin tone, redness and couperose-type dilated capillaries. The non-ablative fractional laser (NAFL) applicators at 1550 nm and 1940 nm cover resurfacing, scars and skin renewal. A session for face, neck or décolleté combines SWT IPL and NAFL. We choose the settings for each treatment, and the device's integrated cooling keeps the session comfortable.

Bio-Exosomes is the manufacturer Préime's name for a component of Préime Renew, a ready-made cosmetic serum. During microneedling, it is applied to the skin as an add-on while the micro-channels are open.

Clients who add Bio-Exosomes often describe calmer recovery and a smoother finish. That is an observation from our own treatments, not a promised effect. Bio-Exosomes are an optional add-on. We do not inject them.

Polynucleotides (most commonly PDRN, polydeoxyribonucleotide) are purified DNA fragments, traditionally derived from salmon.

During microneedling, PDRN is applied to the skin while the micro-channels are open. It can support skin recovery. We do not inject PDRN.

We keep the key points after the radiofrequency treatment in a short note you can open on your phone. It is available in German, Serbian and English.

Open the aftercare notes

After Sublime, mild redness and warmth usually settle within a few hours. There is no downtime. After Sublative RF, expect 1–3 days of mild redness. Fine micro-crusts can appear and resolve on their own.

Please do not scratch or pick. The skin underneath is renewing.

Radiofrequency does not make the skin light-sensitive, so treatment is possible year-round. Still avoid direct sun on freshly treated skin for a few days, and apply SPF 50 while any redness persists.

Skip hot baths, sauna and strenuous exercise for 2–3 days. Lukewarm showers and gentle movement are fine the same day.

After Sublime, makeup is fine the same day. After Sublative RF, leave the skin makeup-free for at least 24 hours.

Pause retinol and exfoliating acids for 5–7 days. Gentle cleansing and a fragrance-free moisturiser are fine throughout.

Contact us if you notice blistering, weeping skin, sharply increasing pain, or signs of infection (spreading redness, warmth, pus). Mild redness, warmth and, after Sublative RF, fine micro-crusts are expected and do not require contact.

In a medical emergency, please call 144.

We keep the key points after a laser or IPL treatment in a short note you can open on your phone. It is available in German, Serbian and English.

Open the aftercare notes

Avoid direct sun and solarium for 4 weeks after each session. SPF 50, applied every morning and reapplied during the day, is essential, both to protect your results and to prevent post-inflammatory pigmentation (dark marks after skin irritation).

This holds year-round in Switzerland, including overcast days and winter months.

Skip sauna, steam, hot showers, intense workouts and hot yoga for 2–3 days. Lukewarm showers and gentle movement are fine the same day.

Heat dilates the treated vessels and can prolong redness.

Mild redness and a warm sensation are normal for a few hours, occasionally up to 24–48 hours. On sensitive areas (cheeks, neck, décolleté) it can last slightly longer. A cool compress and a fragrance-free moisturiser are usually all you need.

Contact us if you notice blistering, weeping skin, sharply increasing pain after 24 hours, or any signs of infection (spreading redness, warmth, pus). Mild redness, tingling and slight swelling are expected and do not require contact.

In a medical emergency, please call 144.

Wait until redness and any sensitivity have fully settled, usually 48–72 hours. Chlorinated pools, hot tubs and saltwater can irritate freshly treated skin. Once settled, normal swimming is fine. Reapply SPF 50 on exposed areas.

We keep the key points after a DermaFacial in a short note you can open on your phone. It is available in German, Serbian and English.

Open the aftercare notes

Light makeup is fine after about 6–8 hours, once the serums have absorbed. Many clients leave the skin bare for the rest of the day. Use clean tools and a gentle removal routine in the evening.

For the first 24 hours keep it simple: gentle cleanser, the serums applied during your treatment, fragrance-free moisturiser and SPF 50. Skip retinoids and acids that evening. From day two onwards your regular routine resumes.

Contact us if you experience unexpected swelling beyond a few hours, breakouts that intensify rather than settle within a week, or any reaction that concerns you. A short purging phase (temporary breakouts as skin renewal accelerates) on acne-prone skin can occur and is not a cause for concern on its own.

In a medical emergency, please call 144.

We keep the key points after microneedling in a short note you can open on your phone. It is available in German, Serbian and English.

Open the aftercare notes

Leave the skin makeup-free for 12–24 hours so it can close and recover. Mineral SPF and a fragrance-free moisturiser are fine the same day. From day two onwards, standard makeup is fine. Use clean brushes and a fresh sponge.

For the first 3–5 days, keep the routine simple: gentle cleanser, hyaluronic acid serum, fragrance-free moisturiser, mineral SPF 50. Pause retinoids, vitamin C, AHA/BHA exfoliants and exfoliating tools. Avoid sheet masks with active ingredients during this window.

Yes, it can happen. Fine pinpoint bleeding occurs occasionally during the session and stops quickly. As a non-medical centre we work at needle depths of up to 0.5 mm.

Afterwards the skin looks flushed, similar to after a strong workout, and settles within a few hours.

Contact us if redness intensifies after 48 hours instead of fading, if you see weeping, crusting beyond fine pinpoints, or any signs of infection. Mild tightness and flaking on days 2–4 are expected.

In a medical emergency, please call 144.

Reintroduce active ingredients gradually once the 3–5 day pause is over: vitamin C first, then exfoliating acids (AHA/BHA), then retinoids, one at a time, every second evening. If the skin still feels sensitive, wait a few more days. SPF 50 continues regardless.